Tiffany & Co. Client Care Centre Learning Manager

Tiffany & Co., a renowned name in luxury jewelry, is part of the LVMH Group, a global leader in high-quality products. As an employer, Tiffany & Co. is committed to fostering an environment of creativity and excellence, offering employees the opportunity to work with some of the most prestigious brands in the world. The company values innovation and collaboration, making it an ideal workplace for those passionate about luxury fashion and client service.

1. Develop and maintain a comprehensive learning curriculum for the Client Care Centre, focusing on client experience, selling skills, product presentation, and system usage.
2. Evaluate and enhance current training and business processes, creating new content as needed.
3. Adapt training materials from Global Retail Learning partners for the Client Care Centre audience.
4. Coordinate training efforts and collaborate with team members and stakeholders to align and implement new or reinforce current business processes.
5. Ensure all training resources, including SOPs, manuals, job aids, and SharePoint sites, are updated and maintained.
6. Deliver a combination of in-person and remote 'train-the-trainer' or advisor sessions to introduce new curriculum and enhance existing knowledge and skills.
7. Facilitate impactful instructional material that focuses on skills and knowledge development and behavioral change to drive business impact.
8. Monitor and observe daily client interactions to ensure brand behaviors are demonstrated across all channels.
9. Partner with the Client Care Centre Director and Managers to provide insights and identify opportunities for improvement.
10. Maintain and evolve quality monitoring methods to lead manager calibration sessions.

1. 4+ years of experience in training and development, coaching, and quality monitoring.
2. Demonstrable ability to develop and deliver training programs and associated measurement tools.
3. Positive and collaborative attitude with the ability to work well with all stakeholders.
4. Self-motivated, accountable, organized, analytical, and detail-oriented.
5. Proficiency in MS Office or equivalent applications and technological aptitude.
6. Experience in project management.
7. Confident and adaptable facilitation, presentation, communication, and interpersonal skills.
8. Ability to work flexibly, including some weekends.
9. Authorization to work and remain in the UK.

1. Curriculum development
2. Training delivery
3. Client experience monitoring
4. Coaching
5. Project management
6. Communication
7. Interpersonal skills
8. Analytical skills
9. Technological aptitude

A minimum of 5 years of experience in relevant fields is required.

Employees at Tiffany & Co. enjoy a comprehensive benefits package, including opportunities for professional growth and development within the LVMH Group.

Tiffany & Co. prides itself on a culture of excellence, creativity, and collaboration. The company encourages innovation and values the contributions of its employees, fostering a dynamic and inclusive workplace.