Tiffany & Co. Client Care Advisor

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Tiffany & Co. continues to set the standard for excellence in the luxury sector, offering employees a unique opportunity to contribute to a legacy of innovation and artistry.

1. Identify buying signals and engage with clients to build credibility and foster relationships through storytelling and discovery.
2. Achieve or exceed monthly, quarterly, and annual sales targets for the Client Care Centre.
3. Collect and manage client information to build long-term relationships and encourage repeat business.
4. Host VIP clients at Tiffany & Co. events and utilize cross-selling and up-selling strategies.
5. Provide a warm welcome and personal service to inspire client loyalty and differentiate Tiffany & Co. from competitors.
6. Resolve client inquiries and issues with integrity and accountability, ensuring client satisfaction.
7. Manage calls and written correspondence efficiently in a multi-system environment.
8. Meet departmental productivity KPIs consistently.
9. Cultivate and maintain a portfolio of relevant clients and execute client outreach plans.

1. Superior communication and interpersonal skills.
2. Previous sales or service experience in a retail or contact centre environment.
3. Proven track record in achieving sales results.
4. Ability to work with a diverse client base.
5. Familiarity with e-commerce website technology and terminology.
6. Flexibility with work schedule, including weekends.
7. Authorization to work and remain in the UK.

1. Strong analytical skills with proficiency in Microsoft Word and Excel.
2. Organized, detail-oriented, and efficient with a track record in retail operational excellence.
3. Service-oriented with knowledge of luxury etiquette.
4. Collaborative and supportive team player with strong interpersonal skills.
5. Solution-driven, proactive, and agile in fulfilling ad-hoc operations requests.

Minimum of 3 years in retail operations with comprehensive knowledge of merchandising, client service, and administration, preferably in a luxury environment.

Preferred: A college/university degree.

Employees will enjoy the opportunity to work in a prestigious luxury environment, with the potential for professional growth and development within the LVMH Group.

Tiffany & Co. fosters a culture of excellence, creativity, and innovation. Employees are encouraged to honor the brand's rich heritage while contributing to its future through a collaborative and supportive work environment.