TAG Heuer Import Export Specialist

TAG Heuer, a prestigious name in the luxury watchmaking industry since 1860, is renowned for its avant-garde innovation, precision, and bold style. As part of the Montres & Joaillerie business group, TAG Heuer operates under the umbrella of a leading luxury conglomerate, offering a dynamic and entrepreneurial work environment akin to a 160-year-old start-up. With five sites in Switzerland and over 15 subsidiaries worldwide, the company is a hub of innovation and teamwork.

1. Serve as the primary interface for subsidiaries, ensuring accurate entry and tracking of customer orders in collaboration with international subsidiaries.
2. Provide responsive and personalized support to address inquiries and resolve disputes, ensuring impeccable customer service.
3. Coordinate with logistics teams to track shipments from platforms, ensuring adherence to delivery timelines and conditions.
4. Prepare billing, export documentation, and customs declarations in collaboration with freight forwarders.
5. Monitor shipments, manage disputes, and oversee logistics providers to optimize service quality.
6. Propose improvements to optimize existing processes and tools.
7. Actively participate in improvement projects by defining needs, conducting tests, and ensuring operational follow-up.
8. Analyze key performance indicators to identify areas for improvement.
9. Become an expert in SAP usage for Export-Import processes, providing support and training to SAP users within the department.
10. Identify SAP evolution needs and participate in their implementation.
11. Conduct functional tests on SAP during updates and new deployments.

1. Degree in International Trade or equivalent.
2. Minimum of 2 years of successful experience in export-import, transportation, or sales administration, ideally with a demanding clientele.
3. Proficiency in incoterms and customs procedures.
4. Strong knowledge of office tools (Office Suite) and SAP.
5. Fluent in English (B1-B2 level): ability to communicate effectively in writing and speaking in a professional context.

1. Attention to detail and customer service orientation.
2. Dynamic and versatile with a strong team spirit.
3. Ability to thrive in a multicultural environment.

Minimum 3 years of relevant experience.

Degree in International Trade or equivalent.

The position offers a comprehensive benefits package, including opportunities for career advancement within a prestigious luxury brand.

TAG Heuer fosters a fast-paced, open environment that encourages entrepreneurial spirit and teamwork. The company values innovation and precision, reflecting its rich heritage in the luxury watchmaking industry.