TAG Heuer Customer Service Administrator

TAG Heuer, a distinguished member of the LVMH Watches & Jewellery division, is renowned for its iconic luxury timepieces. As part of the prestigious LVMH conglomerate, TAG Heuer offers unparalleled opportunities for professional growth and development within the luxury fashion industry. The brand is committed to fostering a diverse and inclusive workplace, encouraging applications from individuals of all backgrounds and abilities.

1. Administer the process for TAG Heuer timepieces requiring maintenance or repair at the service centre.
2. Create detailed repair information for clients, including maintenance types, costs, and timeframes.
3. Accurately register client timepieces onto the bespoke database.
4. Assess client repair requests and execute actions in accordance with internal processes.
5. Conduct thorough visual examinations of timepieces to determine necessary repairs.
6. Collaborate with internal departments to obtain required technical information.
7. Update the database with relevant information to generate detailed client estimates.
8. Deliver an exceptional client experience through precise data input and product knowledge.
9. Maintain high standards of excellence and meet established deadlines.
10. Perform additional departmental duties as needed.
11. Develop and maintain current product and systems knowledge.
12. Support team development and attend required training sessions.
13. Provide outstanding service as a Brand Ambassador, embodying TAG Heuer's values.
14. Actively enhance brand knowledge and stay informed about the watch industry and products.

1. Administration experience, ideally within a luxury or technical field.
2. Ability to work under pressure and manage client expectations with empathy.
3. Proficient PC user with the capability to learn and manage various systems.
4. Ability to work quickly with high accuracy and attention to detail.
5. Client-centric mindset focused on maintaining and building client relationships.

1. Excellent interpersonal and communication skills.
2. Problem-solving skills and commitment to achieving results.
3. Ability to prioritize and plan workload in accordance with team goals.
4. Organized and driven to complete tasks within appropriate timeframes.

Beginner level experience in administration, preferably within a luxury or technical field.

Competitive salary, pension, and benefits package.

The position offers a competitive salary, pension, and benefits package, along with access to exclusive training and development opportunities.

TAG Heuer is dedicated to creating an inclusive and diverse work environment. The brand supports various Employee Resource Groups, such as EllesVMH for empowering women and LVMHPride for LGBTQ inclusivity, fostering a community and safe space for all employees.