Sephora Shop Manager

Sephora, a subsidiary of the luxury conglomerate LVMH, has been a transformative force in the prestige cosmetics industry since its inception in the 1970s in Paris. Acquired by LVMH in 1997, Sephora has expanded its influence globally, offering a curated selection of over 200 world-class brands and its own private label, SEPHORA COLLECTION. Known for its innovative approach to beauty retail, Sephora provides a comprehensive range of products and services, including personalized consultations and cutting-edge retail technology. The brand is committed to fostering a diverse and inclusive environment where individuals are empowered and valued.

1. Lead and manage the customer journey and operational service management within the store.
2. Translate service vision into actionable plans to achieve and exceed service targets.
3. Develop and implement store service plans to maximize sales and KPI performance.
4. Provide coaching and training to the team to meet commercial and operational KPIs.
5. Manage floor leadership to ensure optimal client experience.
6. Utilize digital tools to deliver customized service and enhance customer satisfaction.
7. Support the Area Manager in analyzing results and proposing action plans.
8. Maintain high standards of customer service and resolve complaints effectively.
9. Drive sales targets across various product categories and create improvement plans.
10. Ensure compliance with store policies and procedures regarding operations and merchandising.
11. Monitor stock availability and report to Head Office to prevent stockouts.
12. Align with Category Departments on shelving plans and communicate changes to the team.
13. Analyze market conditions and propose strategies to drive sales and improve business KPIs.
14. Recruit, develop, and manage team talent, ensuring succession plans are in place.
15. Facilitate team meetings and oversee performance assessments and training.
16. Maintain an exceptional store image and ensure team adherence to Sephora's guidelines.

1. Bachelor's degree required.
2. Minimum 4 to 5 years of experience in store management.
3. Advanced product knowledge and intermediate health and safety knowledge.
4. Proven success in a managerial role.

1. Advanced English proficiency; Arabic is a plus.
2. Digital orientation and strong analytical skills.
3. Excellent communication and influencing skills.
4. Intermediate proficiency in MS Office.
5. Commercial awareness and business acumen.
6. Ability to manage and develop teams.
7. Ability to handle ambiguity and dynamic environments.

Minimum 4 to 5 years of experience in store management within the retail sector.

Bachelor's degree.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for personal and professional development. Employees are part of a community that values authenticity and diversity, contributing to a fulfilling and impactful work experience.

Sephora fosters a dynamic and inclusive workplace culture where diversity is celebrated, and individuals are empowered to unlock their potential. The company emphasizes learning, growth, and making a difference, ensuring that every team member feels valued and part of a community that embraces authenticity.