Sephora Senior Operations Manager

Sephora, a premier global beauty retailer, is part of the esteemed LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora is dedicated to fostering an inclusive environment where diversity is celebrated, and employees are empowered to reach their full potential. The company is committed to creating a community where beauty is not just about aesthetics but about feeling valued and making a meaningful impact.

1. Lead operational excellence across all UK Sephora stores, ensuring consistency, compliance, and high standards.
2. Roll out and continuously improve Standard Operating Procedures (SOPs), including training, implementation, and adherence tracking.
3. Support the implementation of Health & Safety best practices.
4. Oversee the digitalisation of store tools and operational processes, delivering scalable, user-friendly solutions.
5. Act as lead project owner for new store openings, from planning through to post-opening hyper-care.
6. Coordinate across functions such as VM, Supply Chain, IT, Security, and HR to deliver best-in-class new store setups.
7. Manage supplier relationships, ensuring service quality, onboarding new suppliers, and resolving issues.
8. Manage operational budgets, including store supplies ordering and cost control.
9. Lead the field implementation of new digital and omni-channel tools, such as Click & Collect and S1.
10. Work closely with the Retail Director and Regional Managers to align and deliver on retail priorities.
11. Manage and develop the Retail Operations Manager, setting clear goals and supporting capability growth.
12. Foster a collaborative, solutions-focused team culture that aligns with Sephora’s brand and retail values.
13. Partner with internal departments to shape and align operational priorities.

1. Proven track record in multi-site retail operations leadership.
2. Experience managing budgets, vendors, and cross-functional initiatives.
3. Strong understanding of store systems, omni-channel retail, and digital retail tools.

1. Strong stakeholder management skills with the ability to influence at all levels.
2. Demonstrated ability to develop, lead, and inspire teams.
3. Strategic thinking balanced with strong executional discipline.
4. Autonomy, adaptability, and creativity with a proactive, solutions-focused mindset.
5. Ability and flexibility to travel frequently across the UK.

Minimum 5 years of experience in multi-site retail operations leadership, with success in delivering complex store openings, tool rollouts, or business transformation projects.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities to innovate and lead. Employees find fulfillment in work that makes a difference, from delighting clients to inspiring the industry.

Sephora fosters a community where authenticity is embraced, and the strength of differences fuels collective spirit. The company promotes a culture of empowerment, learning, and growth, offering employees the opportunity to innovate and lead.