Sephora Sales and Service Leader

Sephora, a leader in the global beauty retail industry, is part of the prestigious LVMH Moët Hennessy Louis Vuitton group. Renowned for its innovative approach to beauty, Sephora offers a diverse range of products from both established and emerging brands. As an employer, Sephora is committed to fostering a diverse and inclusive environment where creativity and individuality are celebrated.

1. Implement sales and service experiences that align with Sephora's high standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in sales, service, and operational excellence.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards to maintain a professional and welcoming environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to drive success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Consistent and reliable attendance.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Communication and interpersonal skills
5. Operational compliance

Prior leadership experience in retail sales or services is preferred.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible working options.

Sephora prides itself on cultivating a beauty community where diversity, inclusion, and belonging are at the forefront. The company values each individual's uniqueness and strives to create an environment where everyone feels respected and honored.