Sephora Sales and Service Leader

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. As an employer, Sephora is committed to fostering a diverse and inclusive workplace where creativity and innovation thrive. The brand is renowned for its dedication to providing exceptional customer experiences and empowering its employees to excel in their roles.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Monitor and support client loyalty programs and services, tracking key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Client service excellence
3. Sales strategy execution
4. Communication and interpersonal skills
5. Adaptability and resilience
6. Attention to detail

Minimum of 3 years of leadership experience, preferably in retail sales or services.

$28.00 - $34.30 per hour, depending on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Sephora prides itself on cultivating a beauty community where individuality is celebrated, and diversity and inclusion are at the forefront. The workplace culture is dynamic, supportive, and focused on empowering employees to achieve their best.