Sephora Sales and Service Leader

Sephora, a leader in the beauty retail industry, is renowned for its unparalleled commitment to customer service and innovation. As part of the Selective Distribution business group, Sephora operates under the umbrella of LVMH, a global leader in luxury goods. The brand is dedicated to fostering a diverse and inclusive environment where creativity and individuality are celebrated.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Performance monitoring

Prior leadership experience in retail sales or services is required.

$21.40 - $26.35 per hour, depending on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible working options.

Sephora is committed to creating a beauty community where everyone's uniqueness is celebrated, respected, and honored. The brand values diversity and inclusion, ensuring a workplace where all individuals can thrive.