Sephora Sales and Service Leader

Baltimore • USA

Wednesday, May 28, 2025

Sephora, a distinguished name in the luxury beauty retail sector, operates under the aegis of the LVMH Moët Hennessy Louis Vuitton conglomerate. Renowned for its innovative approach to beauty and exceptional customer service, Sephora offers a dynamic work environment where creativity and diversity are celebrated.

1. Implement sales and service experiences to meet Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service model and sales strategies to drive customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Consistent and reliable attendance.
6. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales and service strategy implementation
4. Communication and interpersonal skills
5. Adaptability and resilience

Prior leadership experience in retail sales or services is required.

$25.00 - $30.81 per hour, dependent on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work arrangements.

Sephora fosters a culture of diversity, inclusion, and belonging, celebrating and respecting the uniqueness of every individual. The company is committed to creating a supportive and dynamic environment where employees can thrive and grow.