Sephora Customer Experience Team Leader

Sephora, a distinguished entity within the Selective Distribution business group, is renowned for its innovative approach to beauty retailing. As part of the LVMH Moët Hennessy Louis Vuitton conglomerate, Sephora offers a dynamic and inclusive work environment, fostering creativity and excellence in the beauty industry.

1. Supervise all sales floor areas, ensuring adherence to Sephora's sales model and exceptional customer service.
2. Ensure timely response to customer feedback and maintain high standards of customer experience.
3. Facilitate innovation by training team members on customer interaction technologies.
4. Support in-store event organization to meet objectives and customer needs.
5. Monitor performance management needs and provide necessary coaching.
6. Offer timely feedback for team improvement and conduct regular updates with direct reports.
7. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Proven ability to build teams by attracting and selecting talented store leaders.
3. Excellent verbal and written communication skills with the ability to influence business partners at all levels.

1. Leadership and team management
2. Customer service excellence
3. Strong communication and interpersonal skills
4. Ability to innovate and adapt
5. Performance management

Minimum of 3 years in a similar role within a retail environment.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, based on qualifications and experience.

Comprehensive health and wellness benefits, subject to eligibility and other non-discriminatory operational criteria.

Sephora Canada fosters an inclusive and dynamic workplace culture, committed to transparency and efficiency. The company values diversity and provides reasonable accommodations for candidates with disabilities or medical conditions.