Sephora Assistant Manager, Customer Loyalty Engagement

Sephora, a distinguished division of LVMH – Moët Hennessy Louis Vuitton, stands as a global leader in beauty retail. With over three thousand points of sale across the Americas, Europe, the Middle East, and Asia, Sephora is committed to cultivating the most beloved beauty community worldwide. The Southeast Asia Oceania division is a high-growth sector, managing omni-channel retail businesses in Singapore, Malaysia, Thailand, Australia, and New Zealand, alongside franchise operations in India and Indonesia. Sephora's success is driven by innovation, a unique product portfolio, and exceptional digital capabilities, all powered by its outstanding team.

1. Advocate for a best-in-class loyalty experience and develop expertise in the Beauty Pass program.
2. Grow the program’s active membership base, awareness, and satisfaction in SEA, ANZ, and India.
3. Develop and deliver impactful loyalty program propositions to engage, reward, and retain members.
4. Innovate and test new ideas through pilots, developing success metrics for regional scaling.
5. Collaborate with cross-functional teams to align loyalty priorities with business goals.
6. Curate and maintain an attractive selection of rewards and gifts within the Rewards Boutique.
7. Provide guidance and toolkits to country teams for a consistent loyalty experience.
8. Manage financial implications of the Loyalty Program, including points liability and redemption forecasting.
9. Drive enhancement of the loyalty platform with the IT team.

1. 5+ years of experience in Loyalty/Customer Marketing/Customer Experience/CRM, preferably in retail and eCommerce.
2. Experience working in a regional capacity within a matrixed organization.

1. Proficiency in SQL and data analysis.
2. Strong digital marketing technology knowledge.
3. Excellent organizational and project management skills.
4. Strong analytical and problem-solving abilities.
5. Excellent interpersonal and presentation skills.
6. Understanding of consumer loyalty behavior.

Minimum of 5 years in Loyalty/Customer Marketing/Customer Experience/CRM, preferably within a retail and eCommerce environment.

Employees enjoy working with talented leaders and teams, personalized career development plans, and a culture of inspiration and inclusion. Sephora champions diversity and fosters an inclusive environment for all employees.

Sephora's culture is rooted in inspiration and inclusion, empowering employees to explore their creativity and evolve professionally. As part of the LVMH luxury brand, Sephora offers a global impact with a disruptive spirit, encouraging employees to celebrate their unique beauty and contributions.