Rimowa Client Care and Product Repair Specialist

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With over 120 years of heritage, RIMOWA is renowned for crafting exceptional mobility tools that marry luxury with functionality, catering to the discerning traveler. The brand is committed to innovation while honoring its rich legacy of craftsmanship.

1. Deliver exemplary customer service to both new and returning clients, ensuring a seamless RIMOWA experience.
2. Identify and execute case repairs within the boutique workshop.
3. Utilize the repair management system for organizing repairs and ordering parts.
4. Maintain the organization and functionality of the workshop, including machine and tool upkeep.
5. Communicate with clients regarding repairs and provide comprehensive advice on brand products.
6. Perform repairs in-store adhering to RIMOWA standards, coordinating with client care for specialized repairs.
7. Cultivate long-term client relationships to enhance brand loyalty.
8. Collaborate effectively with team members, embodying RIMOWA's values and contributing to a positive team environment.

1. Experience in a similar role, preferably within the luxury sector.
2. Fluency in the national language and English; additional languages are advantageous.

1. Proficiency in craftsmanship and technical repair skills.
2. Strong organizational and detail-oriented abilities.
3. Excellent communication and interpersonal skills.
4. Enthusiasm for retail and delivering exceptional customer experiences.

Minimum 3 years of experience in a similar role, ideally within the luxury retail sector.

Competitive salary with a profit-sharing scheme.

The role offers 30 paid vacation days annually, a subsidized JobTicket, staff discounts, lunch tickets, and an Urban Sports membership. Additional benefits include a company pension plan, employer-financed pension commitments, and access to the LVMH Heart Fund for financial and psychological support.

RIMOWA fosters an international and dynamic work environment within the LVMH Group, emphasizing career development and personal growth. The company values innovation, craftsmanship, and a collaborative spirit, offering employees a platform to excel and contribute to its storied legacy.