Rimowa Client Advisor

RIMOWA, a distinguished brand within the Fashion & Leather Goods sector, is renowned for its innovative design and exceptional craftsmanship. As part of a prestigious conglomerate, RIMOWA offers unparalleled opportunities for career advancement and professional growth within the luxury industry.

1. Achieve personal sales goals by leveraging exceptional client relations and product knowledge.
2. Educate clients on company history and current product offerings to enhance sales.
3. Maintain an active client book to cultivate and expand client relationships.
4. Support team members in achieving collective store sales goals.
5. Present oneself in a friendly and professional manner to ensure superior customer service.
6. Promptly follow up on client purchases, repairs, and inquiries.
7. Continuously build knowledge of company history, new products, and competitors to provide the best customer experience.
8. Operate the store POS system efficiently, including opening and closing the register.
9. Process payments and returns of merchandise accurately.
10. Conduct inventory counts and adhere to company loss prevention policies.
11. Maintain and execute store merchandising standards.
12. Ensure store readiness and perform housekeeping duties.

1. High school diploma or equivalent required.
2. Minimum of 3 years of experience in luxury sales, with a preference for candidates with established client books.
3. Professional presentation and excellent communication skills, both verbal and written.
4. Strong problem-solving skills and a positive, team-oriented attitude.
5. Knowledge of fashion, design trends, and a passion for travel.

1. Exceptional client relations and sales skills.
2. Proficiency in operating POS systems.
3. Strong organizational and inventory management skills.
4. Ability to work varied hours, including nights, weekends, and holidays.
5. Physical ability to lift boxes up to 20lbs repeatedly.

Minimum of 3 years in luxury sales, ideally with experience in developing and prospecting new clients.

High school diploma or equivalent.

RIMOWA offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

RIMOWA fosters a dynamic and inclusive workplace culture, emphasizing innovation, collaboration, and a commitment to excellence in the luxury fashion industry.