Richemont Salesforce Service Cloud Administrator

Richemont, a distinguished leader in the luxury goods sector, encompasses a portfolio of prestigious Maisons renowned for their excellence in jewelry, watches, and fashion. As an employer, Richemont offers an innovative and collaborative environment, fostering talent development and encouraging creativity across its global operations.

1. Support the Senior Salesforce Administrator in maintaining and administering the Salesforce Service Cloud organization.
2. Manage Connected Apps, Authentication Providers, and Certificates.
3. Oversee IP Addresses and Login Access Policies, including Password Policies and User Unlocks.
4. Administer Permission Set Groups and handle approved Data Export requests.
5. Engage in coding and configuration activities as needed.
6. Collaborate with Product teams and Identity/Authorization teams to maintain authentication methods.
7. Contribute to the maintenance and operations of the Backup & Restore solution for Service Cloud.
8. Implement and maintain monitoring tools to track system health, integration security, and performance trends.
9. Monitor API consumption and validate exceptional API usage.
10. Assist in resolving incidents related to API connectivity with Service Cloud.
11. Renew certificates within Salesforce Service Cloud.
12. Support the Release Management team on specific platform topics.
13. Maintain the Data Dictionary and review Salesforce Release Notes with Architecture.
14. Collaborate on high-impact incident resolution involving Identity, Authorization, Support, and Product teams.

1. Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.
2. Relevant experience as a Salesforce consultant with development and configuration activities.
3. Salesforce certified administrator or equivalent certification.
4. In-depth knowledge of Salesforce Sales or Service Cloud products.
5. Proficiency in Agile delivery methodologies.

1. Ability to read and understand code.
2. Experience with Jira and Confluence.
3. Excellent proficiency in English; additional languages are an asset.

Significant experience in Salesforce consulting, particularly in development and configuration activities, is required.

Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.

Richemont offers a comprehensive benefits package, including opportunities for professional growth, a dynamic work environment, and access to a network of prestigious brands.

Richemont cultivates a culture of innovation and excellence, encouraging collaboration and creativity across its global teams. The company values diversity and inclusivity, fostering an environment where employees can thrive and contribute to the success of its iconic Maisons.