Richemont Customer Service Administrator

Richemont, a prominent player in the luxury goods sector, is renowned for its prestigious maisons and commitment to excellence. As part of a global conglomerate, Richemont offers a dynamic and inclusive work environment that values diversity and fosters professional growth. The company is dedicated to nurturing talent and providing opportunities for employees to thrive in a collaborative and innovative setting.

1. Ensure efficient, timely, and accurate processing of client repairs as per brand standards.
2. Complete daily registration, estimates, and invoicing tasks.
3. Handle post opening, registration of received products, and creation of cost estimates.
4. Perform billing activities following quality control completion.
5. Monitor and process general queries in shared email inbox.
6. Manage eyewear repairs and ensure adherence to security procedures.
7. Record tracking details accurately and report discrepancies.
8. Identify client accounts and product conditions, and transfer to diagnosis team.
9. Create repair cost estimates and understand product catalogues and brand policies.
10. Perform final control and invoicing, ensuring accuracy and conformity.
11. Maintain a tidy and secure work environment.
12. Propose improvements to aftersales service procedures and participate in team meetings.

1. Customer-focused approach
2. Knowledge of SAP preferred
3. Ethics, rigour, and excellent organisational skills

1. Good communication skills
2. Curiosity and a taste for challenges
3. Attention to detail

Previous experience in a customer service or administrative role within the luxury sector is advantageous.

Richemont offers a supportive work environment that values freedom, collegiality, loyalty, and solidarity. Employees benefit from opportunities for professional development and exposure to key decision-makers.

Richemont prides itself on a culture that celebrates diversity, empathy, curiosity, courage, humility, and integrity. The company is committed to making a positive impact on the world and fostering an environment where employees can unlock their potential.