Qeelin Head of Retail Excellence and Training

Qeelin, a distinguished brand renowned for its exquisite jewelry, is part of a larger luxury conglomerate that epitomizes elegance and sophistication. As an employer, Qeelin is committed to fostering an environment where innovation and creativity thrive, offering employees the opportunity to contribute to a legacy of luxury and craftsmanship.

1. Define and implement retail standards, including SOPs and service protocols, to ensure brand consistency and operational efficiency.
2. Partner with retail stakeholders to analyze KPIs and design improvement plans.
3. Conduct store audits and benchmark best practices for continuous improvement.
4. Design and deliver scalable training programs via blended learning methods.
5. Lead new product launch training to equip teams with storytelling and selling skills.
6. Develop leadership pipelines by coaching store managers and high-potential talent.
7. Regularly visit stores to observe client interactions and provide real-time coaching.
8. Collaborate with the local Marketing team to integrate training with client engagement strategies.
9. Track training ROI through assessments and sales performance analysis.
10. Leverage technology to modernize training delivery and knowledge retention.

1. Proven track record in retail excellence and training within the luxury sector.
2. Strong analytical skills to assess KPIs and implement improvement plans.
3. Experience in designing and delivering training programs.

1. Excellent communication and interpersonal skills.
2. Ability to lead and inspire teams.
3. Proficiency in using e-learning and AI tools for training purposes.

Extensive experience in retail excellence and training within the luxury fashion industry.

Bachelor's degree in Business, Human Resources, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Qeelin fosters a culture of excellence, where employees are encouraged to innovate and collaborate in a dynamic and supportive environment. The brand values diversity and inclusion, ensuring a workplace where every voice is heard and respected.