Christian Dior Customer Service Coordinator

Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, embodies a rich heritage of creativity, innovation, and excellence. Operating within the LVMH Beauty division in Switzerland, the brand is renowned for its exceptional savoir-faire and commitment to maintaining high standards across its various luxury cosmetic lines, including Guerlain and Acqua di Parma.

1. Daily monitoring and processing of new orders via email.
2. Timely integration of promotional activities.
3. Handling incoming customer inquiries and complaints.
4. Managing returns and issuing credit notes.
5. Coordinating the logistical flow of goods and maintaining seamless communication with central warehouses in France and Italy.
6. Notifying major clients of order details.
7. Processing complaints and invoicing with DPD.
8. Participating in specific projects as required.

1. 2-3 years of experience in an administrative environment.
2. Fluent in German and French; Italian is desirable.

1. Proficient use of MS Office; SAP experience is advantageous.
2. Customer-oriented and strategic thinking.
3. Strong teamwork capabilities.
4. Ability to work independently and meet deadlines.
5. High resilience and flexibility in stressful and unpredictable situations.

A minimum of 3 years of relevant experience is required.

Parfums Christian Dior ensures an inclusive work environment where all employees feel valued and recognized. The company offers career paths designed to prevent discrimination based on gender identity, sexual orientation, religion, ethnicity, age, disability, nationality, or any other unique aspect.

The workplace culture at Parfums Christian Dior is one of inclusivity and respect, fostering an environment where creativity and innovation thrive. The brand is committed to excellence and values the unique contributions of each employee, ensuring a supportive and dynamic work atmosphere.