Christian Dior Business Manager

Parfums Christian Dior, a prestigious brand within the luxury goods conglomerate LVMH, is renowned for its exquisite perfumes, cosmetics, and skincare products. As part of the LVMH group, Dior offers employees the opportunity to work in a dynamic environment that values creativity, innovation, and excellence. The brand is committed to delivering exceptional service and products to its discerning clientele.

1. Achieve retail sales targets and contribute to store and service KPIs monthly.
2. Sell Dior products by meeting clients’ needs and providing a memorable experience through high-standard service.
3. Educate customers on the Dior brand and products.
4. Lead the team by example on the sales floor, ensuring a welcoming environment.
5. Report weekly store performance to the Retail Manager.
6. Gather and report market and competition trends, identifying opportunities for development.
7. Set targets for team members in line with company expectations.
8. Proactively sell Parfums Christian Dior products and provide luxury service to customers.
9. Lead and coach the team to achieve or exceed sales targets.
10. Link sell across product categories to increase average transaction value and units.
11. Ensure team awareness of Dior strategy, goals, and standards.
12. Set realistic individual KPIs for the team.
13. Coach and develop skills and knowledge of all team members using Dior tools and training materials.
14. Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
15. Oversee the annual review process for all store employees.
16. Assist in recruiting team members, ensuring their development and retention.
17. Manage payroll and overtime on the in-store system, ensuring accurate tracking.
18. Liaise to support incentives calculations, disciplinary actions, and compliance with legal labor rules.
19. Animate the implementation and success of Dior launch plans and animations.
20. Manage internal and external communication for successful events in-store and remotely.
21. Propose and execute in-store and remote actions to drive traffic, recruit new customers, and develop customer loyalty.
22. Ensure a high client and service-centric mindset in the team.
23. Leverage client data to retain, recruit, and grow client loyalty.
24. Meet annual voice of client standards as defined by corporate.
25. Organize, set up, and host in-store events.
26. Organize and manage counter rotas according to team and boutique activity.
27. Optimize stock levels and sell-through by analyzing sales and communicating with back office.
28. Ensure respect of all procedures towards sales, till, cash, and stock management.
29. Ensure visual merchandising guidelines are applied to the highest standards.
30. Ensure health and safety of teams are managed according to guidelines.
31. Coordinate with the retail team to ensure POS maintenance and logistics.
32. Support team IT needs and issues, ensuring all processes are followed.
33. Manage relationships with retailers and report issues to the Retail Manager.

1. Minimum 5 years of experience in a similar role.

1. Entrepreneurial mindset with a focus on business development and growth.
2. Strong organizational skills to manage paperwork, team members, and meet client needs.
3. Tenacity and willingness to go the extra mile for luxury service.
4. Self-confidence to approach and engage with customers.
5. Strong selling skills and knowledge of cosmetics and make-up application.
6. Excellent communication skills to identify customer needs.
7. Immaculate grooming and presentation, embodying Dior's elegance.

Minimum 5 years of experience in a similar role.

Competitive benefits package including opportunities for career advancement within the LVMH group.

Parfums Christian Dior fosters a culture of excellence, creativity, and innovation. The company values diversity, mutual respect, and teamwork, creating a positive working environment that encourages feedback and continuous improvement. Employees are expected to embody the elegance and sophistication synonymous with the Dior brand.