Montblanc Sales Associate

Montblanc, a prestigious name in the luxury goods sector, is part of the Richemont Group, a global leader in luxury with a portfolio of renowned maisons. Montblanc is celebrated for its exquisite craftsmanship and commitment to innovation, offering a diverse range of products including writing instruments, watches, leather goods, and accessories. As an employer, Montblanc North America is dedicated to fostering a diverse and inclusive workforce that reflects the communities it serves, believing strongly in the power of varied perspectives to drive creativity and excellence.

1. Achieve individual sales objectives as set by management.
2. Develop and maintain a network of clients, fostering strong relationships.
3. Capture and manage client information to enhance boutique relationships and sales.
4. Possess and demonstrate strong product knowledge across various collections.
5. Deliver outstanding customer service to all clientele.
6. Develop a working knowledge of simple pen repair and after-sales service techniques.
7. Ensure the aesthetic quality and visual standards of the store are maintained.

1. Previous experience in retail sales, preferably in jewelry or high-end luxury products.
2. Strong understanding of customer service needs and priorities.
3. Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
4. Excellent interpersonal, communication, and computer skills.
5. Strong attention to detail with the ability to handle multiple tasks simultaneously.
6. Bilingual proficiency in English and Mandarin is preferred.
7. Ability to stand on the sales floor for 90% of the workday.
8. Physical capability to reach, bend, and occasionally use a ladder to access products.

1. Customer relationship management
2. Product knowledge
3. Sales techniques
4. Communication skills
5. Attention to detail
6. Bilingual communication

Previous experience in retail sales, particularly in luxury or high-end products, is preferred.

Expected hourly range: $20-$24/hr. Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, access to an employee assistance program, and volunteer days off.

Montblanc North America is committed to creating a diverse and inclusive workplace that values the unique perspectives and contributions of all employees. The company encourages creativity and innovation, supporting employees in their professional growth while promoting a healthy work-life balance.