Montblanc Boutique Manager

Montblanc, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Montblanc benefits from the backing of a global leader in luxury goods, offering unparalleled opportunities for career advancement and professional growth. The brand is committed to fostering a dynamic and inclusive workplace where innovation and excellence are at the forefront.

1. Manage all aspects of the boutique in alignment with the commercial strategy and global standards of image and service.
2. Achieve sales, service, and operational KPIs.
3. Adapt to market changes and develop sales planning in collaboration with the Retail Director.
4. Lead and retain staff through effective communication, training, and career development initiatives.
5. Promote a deep understanding of CRM's business relevance.
6. Act as a brand ambassador, demonstrating enthusiasm for the brand's history and culture.
7. Coach the team on brand guidelines and luxury selling culture.
8. Maintain in-depth product knowledge and share insights with the team.
9. Provide leadership and motivation, fostering a positive work environment.
10. Identify individual strengths and development areas for team growth and succession planning.
11. Organize and delegate responsibilities efficiently according to business needs.
12. Provide regular feedback and support through coaching and training.
13. Support the onboarding process and strengthen staff retention.
14. Achieve sales goals and develop selling strategies based on market trends.
15. Maximize business opportunities through efficient sales floor management.
16. Differentiate products in competitive selling situations and coach the team accordingly.
17. Establish a client-centric mindset and lead the team to achieve CRM KPIs.
18. Promote clienteling as a daily activity and build a loyal clientele.
19. Ensure excellent customer service and handle customer complaints confidently.
20. Implement brand guidelines and best practices in boutique operations.
21. Control inventory proactively and optimize sales while maintaining healthy stock levels.
22. Ensure boutique visibility and environment align with brand standards.
23. Monitor store expenses, supervise loss prevention, and manage inventory effectively.
24. Maintain the boutique in excellent condition at all times.

1. Tertiary education with a minimum of 5 years of sales and management experience in luxury retail.
2. Proficiency in Cantonese, English, and Mandarin. Additional languages are advantageous.

1. Excellent selling, customer service, and clienteling skills.
2. Strong leadership and people management skills.
3. Proactive, organized, with strong analytical and problem-solving abilities.
4. Proficiency in Microsoft Word, Excel, and PowerPoint.

A minimum of 5 years of sales and management experience in luxury retail, preferably with a background in accessories and watches.

Tertiary education required.

Montblanc offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Richemont Group.

Montblanc fosters a culture of excellence, innovation, and inclusivity. The brand values its employees' contributions and encourages a collaborative environment where team members are empowered to achieve their full potential. The workplace is dynamic, adapting to industry trends while maintaining a commitment to luxury and craftsmanship.