Moët Hennessy Assistant Education & Training Manager

Moët Hennessy, a distinguished member of the LVMH Group, is renowned for its prestigious portfolio of luxury wines, champagnes, and spirits. As a leader in the industry, Moët Hennessy offers unparalleled career development opportunities across its global regions and within the broader LVMH Group. The company prides itself on fostering a diverse and inclusive workforce, committed to sustainability and excellence.

1. Develop and deliver tailored local training programs for Sales Ambassadors, focusing on brand storytelling, product knowledge, selling skills, and customer service excellence.
2. Design and implement training programs for Sales Ambassador conferences and learning events, ensuring alignment with business strategies.
3. Conduct training sessions on brand heritage, product details, and retail selling techniques, providing guidance on tasting ceremonies and event food pairings.
4. Liaise with Maisons to organize educational programs, fostering a deeper understanding of the brand among corporate teams and Sales Ambassadors.
5. Analyze consumer behaviors and industry trends to enhance the in-store customer experience and improve sales performance.
6. Manage the MH Learning digital platform to facilitate onboarding and continuous employee development.
7. Develop a Train the Trainers program for local Sales Ambassadors to ensure consistent training across the region.
8. Participate in seminars, regional meetings, and events to represent and promote luxury products.
9. Collect and analyze feedback to improve training content and methods, tracking KPIs to measure training impact.
10. Support CRM and clienteling initiatives by providing training to enhance customer relationship management skills.

1. Minimum 5 years' experience in Training Delivery, Facilitation, and Content Development.
2. Experience in the travel retail or retail industry, with luxury Wine & Spirits experience being essential.
3. Holder of Level 2 Wines & Spirits Education Trust (WSET) or above.

1. Exceptional communication, presentation, and interpersonal skills.
2. Highly motivated with a growth mindset and strategic thinking.
3. Attention to detail and commitment to excellence.
4. Digital savvy with a good understanding of adult learning.
5. Proficiency in English and Mandarin.

Minimum of 5 years in training delivery, facilitation, and content development within the travel retail or luxury Wine & Spirits industry.

Level 2 Wines & Spirits Education Trust (WSET) or above.

Moët Hennessy offers a dynamic career journey with opportunities for growth within the LVMH Group, a diverse and inclusive work environment, and a commitment to sustainability.

Moët Hennessy fosters a culture of passion and creativity, celebrating diversity and excellence. The company is dedicated to sustainability and the art of living, with a focus on responsible tasting and community empowerment.