Sales Advisor

Epernay • France

Tuesday, February 11, 2025

The Maison, part of the esteemed MHCS group, is renowned for its commitment to delivering unparalleled customer experiences and showcasing its prestigious champagnes. As a member of the larger LVMH group, the Maison benefits from a legacy of luxury and innovation, offering employees a unique environment to thrive in the luxury wine and spirits sector.

1. Deliver a unique customer experience and address boutique and visitor center challenges as a team.
2. Convey the Maison's values, heritage, ambitions, and creativity to visitors.
3. Advise French and international clientele on product categories and introduce them to the Maison's universe.
4. Provide excellent service, develop deep customer knowledge, and identify client desires.
5. Adapt to each client and situation in a constantly evolving environment.
6. Take initiatives to meet or exceed objectives and tackle collective challenges with the team.
7. Ensure client well-being and propose memorable experiences in collaboration with colleagues and the boutique manager.
8. Research information, find solutions, and ensure clients are never left waiting.
9. Build long-term client relationships and contribute to Customer Relationship Management (CRM) development.
10. Participate in inventory, stock replenishment, and organization.
11. Manage administrative tasks related to shipments.
12. Maintain the boutique's appearance and assist with merchandising changes.
13. Stay informed about sector news.
14. Control cash flow and manage cash registers according to existing procedures.
15. Perform occasional tasks such as ticket sales, guided tours in multiple languages, and roles related to public relations or sommelier duties.

1. Bachelor's degree in Sales or equivalent
2. Minimum 3 years of experience in retail or luxury hospitality
3. Fluent in French and English, with a third language being advantageous

1. Rigor and organization
2. Team spirit
3. Commercial acumen
4. International openness
5. Autonomy
6. Diplomacy
7. Service orientation
8. Discretion and confidentiality
9. Availability
10. Exemplary presentation and behavior
11. Result-oriented
12. Customer passion
13. Empathy
14. Active listening and welcoming demeanor
15. Boldness and dynamism
16. Generosity in sales approach
17. Humility

A minimum of 3 years in retail or luxury hospitality is required.

Bachelor's degree in Sales or equivalent

The position offers opportunities for professional growth within a prestigious luxury group, along with the chance to work in a dynamic and culturally rich environment.

The Maison fosters a culture of excellence, innovation, and collaboration, encouraging employees to take initiative and contribute to a legacy of luxury and sophistication. The environment is dynamic, with a strong emphasis on teamwork and customer satisfaction.