Sales Advisor

Epernay • France

Monday, January 13, 2025

The employer is a prestigious champagne house located in Épernay, France, known for offering a unique customer experience and showcasing its exceptional champagnes.

1. Provide a unique customer experience and meet the challenges of the boutique and visitor center.
2. Communicate the brand's values, heritage, ambitions, and creativity.
3. Advise French and international clients on all product categories available in the boutique.
4. Offer excellent service, develop a deep understanding of clients, and identify their desires.
5. Adapt to each client and situation in a constantly evolving environment.
6. Take initiatives to achieve and exceed objectives and collective challenges.
7. Ensure client well-being and propose memorable experiences in partnership with colleagues and the boutique manager.
8. Research requested information and find solutions to prevent client uncertainty.
9. Build and maintain long-term client relationships and contribute to Customer Relationship Management (CRM) development.
10. Participate in inventory, stock supply, and organization.
11. Manage administrative tasks related to shipments.
12. Ensure the boutique's upkeep and assist with merchandising changes.
13. Stay informed about industry news.
14. Control cash flow and manage cash registers according to existing procedures.
15. Occasionally perform ticket sales, guided tours, and sommelier-related tasks.

1. Bac + 2 in sales or equivalent
2. Minimum 3 years of experience in retail or luxury hospitality
3. Fluent in French and English, with a third language being a plus

1. Rigor and organization
2. Team spirit
3. Commercial sense
4. International openness
5. Autonomy
6. Diplomacy
7. Service orientation
8. Discretion and confidentiality
9. Availability
10. Exemplary presentation and behavior
11. Result-oriented
12. Customer passion
13. Empathy
14. Active listening and welcoming skills
15. Boldness and dynamism
16. Generosity in sales approach
17. Humility
18. Sales techniques and negotiation
19. Data analysis
20. Customer service and advisory skills
21. Space and workstation maintenance
22. Stock management
23. Wine knowledge

Minimum 3 years of experience in retail or luxury hospitality.

Bac + 2 in sales or equivalent.

Work schedule includes Friday, Saturday, and Sunday. Occasional travel may be required.

The company is located in the Grand Est region of France, offering an international and dynamic work environment focused on customer excellence.