Sales Advisor

Epernay • France

Monday, December 16, 2024

The employer is a prestigious champagne house located in Epernay, France, known for offering a unique customer experience and showcasing its heritage and creativity through its products.

1. Offer a unique customer experience to visitors.
2. Convey the company's values, heritage, ambitions, and creativity.
3. Advise French and international clients on all product categories available in the boutique.
4. Provide excellent service and develop a deep understanding of clients' desires.
5. Adapt to each client and situation in a constantly evolving environment.
6. Take initiatives to meet or exceed objectives and tackle collective challenges with the team.
7. Ensure client well-being and propose memorable experiences in collaboration with colleagues and the boutique manager.
8. Research requested information and find solutions to avoid client uncertainty.
9. Build long-term relationships with clients and contribute to Customer Relationship Management (CRM) development.
10. Participate in inventory, stock replenishment, and organization.
11. Manage administrative tasks related to shipments.
12. Maintain the boutique's appearance and assist with merchandising changes.
13. Stay informed about industry news.
14. Control cash flow and manage cash registers according to existing procedures.
15. Perform occasional tasks such as ticket sales, guided tours, and sommelier duties.

1. Bac + 2 in sales or equivalent
2. Minimum 3 years of experience in retail or luxury hospitality
3. Fluent in French and English, with a third language as a plus

1. Rigor and organization
2. Team spirit
3. Commercial sense
4. International openness
5. Autonomy
6. Diplomacy
7. Service orientation
8. Discretion and confidentiality
9. Availability
10. Exemplary presentation and behavior
11. Result-oriented
12. Customer passion
13. Empathy
14. Active listening and welcoming skills
15. Boldness and dynamism
16. Generosity in sales approach
17. Humility
18. Sales techniques and negotiation
19. Data analysis
20. Customer service and advice
21. Sales space and workstation maintenance
22. Stock management
23. Wine knowledge

Minimum 3 years in retail or luxury hospitality.

Bac + 2 in sales or equivalent.

Work schedule includes Friday, Saturday, and Sunday with occasional travel. CACES certification is a plus. Driving license B required.

The company fosters a dynamic and customer-focused environment, emphasizing teamwork and excellence in service. Located in the Grand Est region of France, the workplace is committed to maintaining high standards and a welcoming atmosphere.