Alexander McQueen Client Advisor

Alexander McQueen, a distinguished British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, the brand has continued to push the boundaries of British tailoring with its unique expression of individuality and subversive strength. Under the creative direction of Seán McGirr, McQueen remains committed to its foundational values, offering an uncompromising creative vision and incisive tailoring from its design studio and atelier in London.

1. Deliver exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, demonstrating comprehensive knowledge of McQueen products and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Cultivate and maintain client relationships through a personalized approach, supported by CRM and digital tools to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty within the department or store.
5. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
6. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
7. Foster open communication with team members, promoting a collaborative environment and proposing effective solutions.
8. Maintain shop floor standards and appropriate product levels, adhering to company policies and procedures.
9. Comply with company grooming standards and visual merchandising guidelines.
10. Execute operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities as per company policies.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Effective selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to thrive in a fast-paced and dynamic environment.
5. Luxury product knowledge with an interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods.

Experience in fashion retail or a customer service-related field is required.

The position offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms and is committed to providing a supportive environment where all team members can thrive.