Alexander McQueen Client Advisor

McQueen, a prestigious British luxury fashion house, was established by the visionary designer Lee Alexander McQueen in 1992. In 2001, McQueen became a part of the esteemed Kering Group, a global leader in luxury brands. Under the creative direction of Seán McGirr since December 2023, McQueen continues to be celebrated for its unique expression of individuality, subversive strength, and raw power. The brand's design studio and atelier are based in London, where it upholds an unwavering commitment to quality and creative vision.

1. Deliver exceptional client experiences by warmly greeting, listening, and assisting clients to exceed their needs, demonstrating comprehensive knowledge of McQueen products and heritage.
2. Proactively identify and seize cross-selling opportunities across all product categories available in the store.
3. Cultivate and develop client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Participate in department or store clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
6. Drive to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
7. Foster open and constructive communication with team members, promoting a collaborative and positive work environment.
8. Maintain a continuous learning mindset by seeking and embracing feedback from colleagues and management.
9. Ensure shopfloor standards and appropriate product levels on the sales floor, adhering to McQueen policies and procedures.
10. Comply with company grooming standards and visual merchandising, operational guidelines, and stock procedures.
11. Execute cash activities, inventory, logistics, and reporting activities as per company policies.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality with strong communication skills.
5. Strong selling skills and ability to overcome objections.
6. Client-centric approach with an entrepreneurial spirit.
7. Ability to work in a fast-paced and dynamic environment.
8. Knowledge of luxury products and fashion trends.
9. Proficiency in using digital retail tools and CRM.
10. Physical ability to be mobile for extended periods.

1. Exceptional client service skills
2. Cross-selling proficiency
3. Strong communication skills
4. Team collaboration
5. Sales target orientation
6. Knowledge of luxury fashion
7. Digital tool proficiency
8. Adaptability in dynamic environments

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Employees enjoy a dynamic and supportive work environment, opportunities for professional growth, and engagement with a globally recognized luxury brand.

McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand emphasizes collaboration and mutual support, ensuring that all team members can thrive in a respectful and compassionate environment.