Louis Vuitton Team Manager, Client Service Center

Louis Vuitton, part of the esteemed LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion industry. As an employer, Louis Vuitton values the uniqueness of each employee and fosters an environment where individuals can thrive and excel. The company is dedicated to promoting professional equality and creating an inclusive workforce, offering unparalleled career development opportunities and industry-leading training.

1. Manage and provide day-to-day support for Client Advisors handling client interactions via phone, email, chat, and social media.
2. Lead and support a team to achieve metrics and deliver an exceptional client experience.
3. Define and implement action plans to attain qualitative and quantitative KPIs.
4. Maintain a positive presence and empower Client Advisors to embody Louis Vuitton's brand values.
5. Set individual and team goals, assess performance, and provide consistent coaching.
6. Master brand and product knowledge and stay updated on company initiatives.

1. Minimum 6+ years in a similar leadership role, preferably in a client-centric environment such as retail, luxury retail, digital selling, or hospitality.
2. BA/BS degree preferred.
3. Proven track record in developing successful teams.
4. Strong business intuition and analytical skills.
5. Proficiency in Excel, PowerPoint, and Microsoft applications.
6. Excellent organizational and time-management skills.
7. Availability to work weekends, evenings, and holidays.

1. Leadership and team management
2. Client-centric mindset
3. Strategic agility
4. Strong communication skills
5. Multitasking and system navigation
6. Analytical and business acumen

Minimum 6 years in a similar role leading others, preferably in a client-centric environment.

BA/BS degree preferred.

Generous benefits package, career development opportunities, and industry-leading training.

Louis Vuitton fosters a culture of inclusivity and respect, valuing the uniqueness of each employee. The company is committed to professional equality and offers a supportive environment for career growth and development.