Louis Vuitton Senior Client Advisor

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH group, a global leader in luxury goods. Known for its commitment to excellence and innovation, Louis Vuitton offers a dynamic work environment where employees are encouraged to grow and develop their careers within the company.

1. Provide exemplary customer service and act as a role model for the team, achieving individual and team sales targets.
2. Warmly welcome all clients and continuously optimize the client experience through cross-category brand consultation.
3. Demonstrate sales leadership through advanced clienteling skills, utilizing available tools to maintain and build long-term client relationships, and develop a personal client portfolio.
4. Ensure the highest standards of brand and product knowledge are maintained.
5. Actively participate as a team player in all activities that contribute to achieving overall store goals.
6. Uphold Louis Vuitton brand standards in appearance, demeanor, and behavior.
7. Support the management team in daily operations, particularly in floor management, inventory, visual merchandising, client care service, and opening and closing duties.
8. Collaborate with the Team Manager to develop the Client Advisor team through coaching, feedback, performance management, and structured integration of new team members.
9. Assume responsibility for a product category or defined area, acting as the central point of contact in the store.
10. Work closely with managers, senior roles, and experts to ensure target achievement and active team contribution.
11. Serve as a liaison to the Head Office, providing insights and feedback on product performance, quality, client insights, local market conditions, competition, trends, and untapped potential.

1. Relevant experience at management or assistant management level in retail or another service-oriented industry with a strong customer focus, such as hospitality or gastronomy.
2. Fluent in German and English; additional relevant languages are advantageous.

1. Strong sales and service orientation with enthusiasm for active floor work in direct contact with clients and teams.
2. High resilience and enthusiasm for a dynamic, demanding work environment with the ability to maintain high energy levels throughout the workday.
3. Authentic passion for luxury and fashion with an interest in a long-term career in brick-and-mortar retail.
4. Strong sense of responsibility, high commitment, and a strong results focus.
5. Empathetic personality, strong team orientation, and excellent communication skills.

Minimum of 3 years of relevant experience.

Opportunities for career advancement within Louis Vuitton and the broader LVMH group.

The company fosters a culture of excellence, innovation, and teamwork, encouraging employees to develop their skills and advance their careers within the organization. Louis Vuitton values diversity and inclusivity, creating a supportive and dynamic work environment.