Louis Vuitton Retail Operations & Projects Specialist

Louis Vuitton, a prestigious brand within the LVMH conglomerate, is renowned for its commitment to luxury, innovation, and excellence. As an employer, Louis Vuitton offers a dynamic and enriching work environment that fosters professional growth and development within the luxury fashion industry.

1. Coordinate and support retail store operations across Hong Kong and Macau, including project rollouts and internal engagement initiatives.
2. Facilitate the rollout of new retail systems, tools, and processes by coordinating user acceptance testing and tracking results.
3. Assist with change management and follow-up on retail system, tool, and process implementations.
4. Provide operational support for store openings, renovations, and new product category launches.
5. Manage and coordinate internal newsletters and communication channels for the Retail Excellence & Operations team.
6. Support employee engagement and recognition programs, including events, workshops, and ad-hoc communication initiatives.
7. Organize and support training sessions and operational workshops, preparing materials and coordinating team learning initiatives.
8. Consolidate and verify monthly commission reports, liaising with stakeholders to resolve disputes and escalating complex cases as necessary.
9. Contribute to process improvements and operational excellence initiatives, providing support with system troubleshooting and procurement processes.

1. Minimum 3 years of relevant experience in retail operations or a similar field.

1. Strong organizational and project management skills.
2. Proficiency in Microsoft Office Suite, with advanced skills in Microsoft Excel (pivot tables, VLOOKUP, data analysis, reporting).
3. Analytical and detail-oriented mindset.
4. Fluency in English and Chinese.
5. Proactive and adaptable to changing priorities.
6. Collaborative team player with strong interpersonal and stakeholder management skills.
7. Responsible and dependable, with sensitivity in handling confidential company data.
8. Passion for operational excellence and employee engagement.

Minimum 3 years of relevant experience in retail operations or a similar field.

Louis Vuitton offers a comprehensive benefits package that includes opportunities for professional development, employee engagement programs, and a dynamic work environment within the luxury fashion industry.

The culture at Louis Vuitton is characterized by a commitment to excellence, innovation, and collaboration. Employees are encouraged to thrive in a fast-paced environment that values operational excellence and fosters professional growth.