Louis Vuitton Client Services Front Team Manager

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton offers a dynamic and inclusive work environment, fostering professional growth and creativity.

1. Lead the front team to achieve customer service and sales targets through inbound contact management, client outreach, and collaboration with the virtual studio.
2. Ensure optimal response rates and service quality by coordinating with various departments to deliver the best customer experience.
3. Engage in project advancement and knowledge exchange with the Paris Central CSC team and other Zone CSCs.
4. Maintain and enhance service quality by adapting client service capabilities to evolving customer interactions and improving response efficiency.
5. Manage and develop the team through coaching, performance evaluation, and career support, acting as a role model and cultivating future leaders.
6. Support store operations and drive omnichannel initiatives, ensuring high-quality handling of FSS/LDS phone lines and collaborating with the Clienteling Team for digital retail.

1. Knowledge and experience in retail sales.
2. Experience in people management.
3. Experience in promotional events and new project initiatives.

1. Proficiency in English for communication with headquarters and other Zones.
2. Understanding of call center KPIs and systems.
3. Leadership and team management skills.

A minimum of 5 years of relevant experience is required.

Employees enjoy a comprehensive benefits package, including opportunities for career development and access to exclusive brand events.

Louis Vuitton fosters a culture of innovation, luxury, and excellence. The workplace is characterized by a collaborative spirit and a commitment to delivering unparalleled customer experiences.