Louis Vuitton Client Care Associate

Louis Vuitton, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the individuality of each employee, fostering an environment where everyone can thrive. The company is dedicated to promoting professional equality and inclusivity, offering unparalleled career development opportunities and industry-leading training.

1. Serve as a brand ambassador with a strong focus on after-sales service.
2. Ensure clients are informed at all stages of the repair process to enhance their experience.
3. Consistently follow up with clients regarding their items or inquiries.
4. Explore creative options or recommendations to best suit client and company needs.
5. Master in-depth knowledge of the brand's technological aspects, processes, and procedures.
6. Collaborate with the Operations team to define efficient Back of House processes.
7. Champion all after-sale services offered by Louis Vuitton.

1. Minimum of 3 years of relevant experience in a client-centric role.

1. Strong communication and interpersonal skills.
2. Ability to thrive in a fast-paced environment.
3. Proficiency in managing inventory and quality control.
4. Aptitude for understanding and implementing policies and procedures.
5. Commitment to client satisfaction and service excellence.

A minimum of 3 years of experience in a client-focused role, preferably within the luxury retail sector.

Louis Vuitton offers a generous benefits package, including unparalleled career development opportunities both locally and globally, and industry-leading training.

Louis Vuitton is committed to fostering a culture of inclusivity and professional equality, where employees are encouraged to find their place and thrive. The company goes beyond symbolic measures by implementing meaningful strategies to create an inclusive workforce.