Louis Vuitton Client Advisor

Louis Vuitton, a prestigious name within the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its dedication to quality, craftsmanship, and innovation. As an employer, Louis Vuitton offers a dynamic and enriching environment where creativity and excellence are at the forefront, providing employees with the opportunity to thrive in a world-class setting.

1. Build and maintain a comprehensive understanding of clients to ensure personalized interactions and establish credible rapport.
2. Meet daily operational requirements, including achieving sales targets and managing omni-channel contact handling with a focus on inbound and outbound communications.
3. Support new product launches, marketing campaigns, and other initiatives that drive business growth.
4. Deliver exceptional service across various channels including calls, emails, social media, and chat messages.
5. Utilize strategies to meet sales and client experience targets through client discovery, product recommendations, cross-selling, and upselling.
6. Address client inquiries and provide clear, concise information.
7. Use tools and resources to anticipate client needs and deliver one-point contact resolution.
8. Track clienteling activities using the ICON app to build relationships and drive conversions.
9. Handle and resolve client queries, requests, and feedback promptly and professionally, escalating issues as necessary.
10. Ensure compliance with operational guidelines and processes.
11. Achieve post-call survey targets and other quality metrics as a team.
12. Act as a brand ambassador, representing the brand professionally and building client relationships.
13. Stay informed on luxury lifestyle trends and competitor products to better understand and fulfill client needs.
14. Undertake project work and other duties as requested, including back-of-house tasks such as product receiving and order processing.

1. Minimum 3 years of experience in a client-facing role, preferably within the luxury retail sector.

1. Exceptional communication and interpersonal skills.
2. Strong clienteling abilities with a focus on building relationships.
3. Proficiency in using CRM tools and omni-channel platforms.
4. Ability to manage multiple tasks and prioritize effectively.
5. In-depth knowledge of luxury fashion and lifestyle trends.

Minimum 3 years of experience in a client-facing role, preferably within the luxury retail sector.

Louis Vuitton offers a comprehensive benefits package, including opportunities for career advancement, professional development, and access to exclusive employee programs.

Louis Vuitton fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy. The workplace environment is collaborative and dynamic, with a strong emphasis on professional growth and client satisfaction.