Louis Vuitton Care Service Intern

Louis Vuitton, a distinguished brand within the Fashion & Leather Goods sector, is part of the esteemed LVMH conglomerate. Renowned for its commitment to craftsmanship and luxury, Louis Vuitton offers a dynamic environment that fosters innovation and excellence. As an employer, the brand is dedicated to nurturing talent and providing opportunities for professional growth within the luxury fashion industry.

1. Ensure quality issues and repairs are addressed promptly, adhering to lead-time targets.
2. Maintain the integrity and accuracy of the 'My Repair' platform, overseeing inventories.
3. Organize the Care Services and Repairs area, promoting best practices and innovation.
4. Ensure timely processing from receipt to dispatch to the central repair center in France.
5. Meet all customs requirements for repairs and shipments to the Paris Repair Centre with precision.
6. Respond swiftly to product retrievals due to quality alerts from the quality department.
7. Communicate regularly with the stock team for effective management of defective exchanges.
8. Follow up with clients regarding their items or queries consistently.
9. Achieve individual and team objectives, being accountable for Care Services results versus targets.
10. Manage aftersales client feedback with team members and managers, creating action plans.
11. Act as an ambassador and role model, demonstrating passion and proactivity.
12. Master and support with deep knowledge of the product category in client situations.
13. Approach Care Services as an opportunity to enhance client relationships and experiences.
14. Integrate fully with the store team, contributing to overall store objectives.
15. Develop comprehensive brand and product knowledge.
16. Adhere to Louis Vuitton's grooming and behavioral standards.
17. Follow company policies and procedures.

1. Attention to detail for maintaining repair platform accuracy and client communication.
2. Hands-on or craft skills for potential in-store repairs and product composition knowledge.
3. Clear communication skills for team and client interactions.

Beginner-level experience in a related field is required.

The role offers the opportunity to develop expertise in luxury care services and gain exposure to the operations of a world-renowned brand.

Louis Vuitton fosters a culture of excellence, innovation, and luxury. The workplace emphasizes teamwork, professional development, and adherence to the highest standards of client service and brand representation.