Loro Piana Store Director

London • UK

Tuesday, June 3, 2025

Loro Piana, a distinguished name in luxury fashion, is renowned for its dedication to craftsmanship and quality. As part of the esteemed LVMH group, the brand offers a unique opportunity for professionals to thrive in an environment that values innovation and excellence. Loro Piana's presence in Harrods, one of the world's most prestigious retail spaces, underscores its commitment to providing unparalleled luxury experiences.

1. Drive store performance by setting ambitious sales targets and implementing strategic action plans.
2. Monitor key business metrics, including KPIs, sell-through rates, and product performance, ensuring alignment with company objectives.
3. Identify market trends and opportunities to enhance sales and expand the store’s client base.
4. Ensure the team has in-depth product knowledge, providing ongoing training on selling techniques and brand storytelling.
5. Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience.
6. Lead clienteling initiatives, coaching the team on best practices in customer engagement.
7. Oversee exclusive events, private appointments, and bespoke services to strengthen customer loyalty.
8. Manage client feedback, addressing concerns and ensuring seamless resolution to enhance satisfaction.
9. Expand the store’s network of influential partners and industry insiders to drive business growth.
10. Lead and inspire the team, including managers, operations, client specialists, and VM.
11. Recruit, train, and mentor top talent, fostering a high-performance culture with a strong focus on teamwork and excellence.
12. Conduct regular performance evaluations, providing feedback and career development opportunities.
13. Ensure seamless communication within the team through structured meetings and ongoing coaching.
14. Oversee visual merchandising, ensuring that displays align with corporate guidelines and reflect Loro Piana’s refined aesthetic.
15. Collaborate with the visual team to maintain an impeccable store environment, ensuring the boutique consistently delivers an exceptional luxury shopping experience.
16. Ensure efficient stock management, optimizing inventory levels based on sales trends and client demand.
17. Oversee store security measures, minimizing risks related to loss prevention and theft.
18. Ensure compliance with all administrative, financial, and operational procedures, working closely with corporate stakeholders.
19. Streamline store processes to enhance efficiency.

1. Minimum 5 years of experience in luxury retail management.
2. Proven track record in business development and client engagement.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Deep understanding of luxury retail and client development.
4. Ability to thrive in a fast-paced, high-profile environment.
5. Proficiency in strategic planning and execution.

Minimum 5 years of experience in luxury retail management, with a focus on business development and client engagement.

Competitive benefits package including opportunities for career advancement within the LVMH group.

Loro Piana fosters a culture of sophistication and excellence, where employees are encouraged to embody the brand's heritage. The workplace is dynamic and fast-paced, offering opportunities for professional growth and development within the luxury fashion industry.