Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the prestigious LVMH Group, Loro Piana offers a unique opportunity to work within a global leader in luxury goods, providing employees with an environment that fosters excellence and innovation.

1. Serve as a versatile team member, ensuring exceptional customer satisfaction in the store.
2. Adhere to the brand's qualitative standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to maintain a positive store environment and monitor personal performance levels.
4. Receive and display products according to established procedures.
5. Maintain a tidy workspace in accordance with company guidelines.
6. Execute the sales process following company standards, ensuring a high level of customer service.
7. Manage commercial relationships with clients to ensure satisfaction and enhance each phase of the interaction.
8. Participate in store and department meetings.
9. Ensure efficient and caring after-sales service to maintain client satisfaction and loyalty.
10. Manage customer claims with supervisor support.
11. Communicate client information to management and execute follow-up on client requests.
12. Participate in product presentations and maintain comprehensive product knowledge.
13. Ensure proper care and maintenance of the store and its displays.
14. Stay informed about store stock to optimize sales and participate in inventory processes.
15. Prevent thefts and losses by adhering to assigned positions and reporting discrepancies to supervisors.

1. Minimum 3 years of experience as a Client Advisor in a luxury boutique.
2. Alignment with the brand identity and attention to detail.
3. Passion and high motivation for Loro Piana products and brand.

1. Excellent interpersonal, teamwork, and problem-solving skills.
2. Good stress management, flexibility, and adaptability.
3. Fluent in English, both spoken and written; proficiency in other languages is advantageous.

A minimum of three years of relevant experience in a luxury boutique setting is required.

Employees are offered a comprehensive benefits package, including opportunities for professional growth within a prestigious global luxury group.

Loro Piana fosters a culture of excellence, innovation, and collaboration. As part of the LVMH Group, the company is committed to nurturing talent and providing a supportive environment where employees can thrive and contribute to the brand's legacy of luxury and quality.