Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion sector, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH Group, Loro Piana offers a dynamic and enriching work environment where employees are encouraged to excel and innovate within the luxury goods industry.

1. Execute the sales process in alignment with the Loro Piana Selling Ceremony, ensuring exceptional customer service.
2. Cultivate and maintain strong commercial relationships with clients to maximize satisfaction and brand loyalty.
3. Participate in store and departmental meetings to align with team objectives.
4. Adhere to brand qualitative standards throughout the sales and after-sales processes.
5. Maintain an organized and tidy work environment in accordance with company guidelines.
6. Deliver efficient after-sales service to uphold client satisfaction and brand image.
7. Manage customer claims with supervisor support, turning interactions into positive brand experiences.
8. Communicate client insights to management and follow up on client requests.
9. Engage in product presentations and maintain comprehensive product knowledge across all categories.
10. Ensure the care and presentation of products and displays meet company standards.
11. Stay informed about store stock to optimize sales and participate in inventory activities.
12. Prevent thefts and losses by adhering to assigned positions and reporting discrepancies promptly.

1. Minimum 3 years of experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana's brand identity and attention to detail.

1. Passion and high motivation for Loro Piana products and brand.
2. Excellent interpersonal, teamwork, and problem-solving skills.
3. Good stress management, flexibility, and adaptability.
4. Fluent in English, with proficiency in additional languages considered an asset.

A minimum of 3 years of experience in a luxury boutique setting is required.

Loro Piana offers a comprehensive benefits package, including opportunities for career advancement within the prestigious LVMH Group.

Loro Piana fosters a culture of excellence, innovation, and dedication to luxury craftsmanship. Employees are part of a collaborative and supportive environment where they are encouraged to grow and contribute to the brand's legacy of quality and elegance.