Le Bon Marché Customer Relations Advisor - Remote Channels

Le Bon Marché, a distinguished entity within the LVMH Group, epitomizes the fusion of art, fashion, design, beauty, and gastronomy. Rooted in a legacy since 1852, it remains a beacon of creativity on the Left Bank of Paris. As part of the LVMH conglomerate, Le Bon Marché benefits from a vast network of luxury brands, offering employees unparalleled opportunities for growth and development within the luxury retail sector.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, such as complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Oversee and engage in social media interactions.
4. Promote store and website services, brands, and benefits to customers.
5. Proactively assist customers to ensure satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. Previous experience in customer service, particularly via telephone.
2. Experience in community management and social media proficiency.
3. Proficiency in communication, both verbal and written.
4. Familiarity with CRM tools like Salesforce or Zendesk is preferred.
5. Strong customer orientation and excellent interpersonal skills.
6. Results-driven with a team-oriented mindset.
7. Diplomatic, dynamic, proactive, and adaptable.
8. Rigorous and detail-oriented.

1. Excellent communication skills in both verbal and written forms.
2. Proficiency in English; additional language skills are advantageous.
3. Strong interpersonal and customer service skills.
4. Familiarity with CRM systems such as Salesforce or Zendesk.
5. Social media management skills.
6. Ability to work independently and as part of a team.
7. Problem-solving and analytical skills.

Entry-level experience in customer service and community management is required.

Le Bon Marché offers a dynamic work environment with opportunities for professional growth and development within the LVMH Group. Employees benefit from a diverse and inclusive workplace culture.

Le Bon Marché fosters a culture of creativity, innovation, and inclusivity, reflecting its commitment to diversity and excellence. As part of the LVMH Group, it provides a collaborative and supportive environment that encourages professional growth and cultural enrichment.