Kering Eyewear Operations and Supply Chain Specialist

Kering Eyewear, a subsidiary of the renowned Kering Group, stands as a global leader in the luxury and high-end eyewear sector, specializing in frames and sunglasses. The company boasts an impressive portfolio of powerful brands, driving innovation and leadership in both the luxury and sport & lifestyle segments. As part of the Kering Group, Kering Eyewear benefits from a commitment to sustainability and artistic excellence, empowering brands to achieve their full potential.

1. Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information.
2. Oversee order flow from acquisition to entry, ensuring compliance with agreed trade terms.
3. Coordinate delivery flow by liaising with planning teams, logistics, transportation companies, and customers, acting as the first point of contact for queries or issues.
4. Manage back-orders to maintain a clean portfolio.
5. Handle goods returns in accordance with trade terms.
6. Support sales in commercial, logistics, and product claims from customers.
7. Participate in sales events such as Buying Days, brand/product presentations, and customer trainings.
8. Issue sales/customer-related reports for the sales team and customers.
9. Implement and enhance customer service-related procedures, processes, and systems.
10. Participate in ad hoc sales-related activities and projects.

1. 3 years of experience in similar roles within a fast-paced environment.
2. Previous experience in a B2B customer service setting.
3. Knowledge of international logistics, supply chain, and customs processes.

1. Proficiency in ERP systems, with SAP knowledge highly recommended.
2. Fluency in English; Arabic language skills are advantageous.
3. Proficiency in MS Office, including Excel, PowerPoint, and Word.
4. Strong team player with a customer-oriented approach and problem-solving skills.

3 years of experience in similar roles within a fast-paced environment, with a background in B2B customer service and international logistics.

The role offers the opportunity to join a thriving team within a global luxury group, with a focus on talent development and internal mobility. Employees are encouraged to reach their full potential in a stimulating and fulfilling workplace environment.

Kering Eyewear fosters a culture of innovation, leadership, and sustainability, promoting a stimulating and fulfilling workplace environment. The company is committed to talent development and internal mobility, encouraging employees to achieve their full potential.