Kering Eyewear Customer Operations Process Development Specialist

Kering Eyewear, a prominent entity within the global luxury conglomerate Kering, stands as a leader in the luxury and high-end eyewear sector. Renowned for its innovative designs and superior craftsmanship, Kering Eyewear develops, manufactures, and markets an impressive portfolio of luxury frames and sunglasses. As part of Kering, a group committed to empowering creativity and sustainability, Kering Eyewear offers a dynamic environment where employees can thrive and contribute to the brand's legacy of excellence.

1. Facilitate induction and training for new employees and on new business and system procedures.
2. Support the collection and analysis of requirements for new business and system process mapping.
3. Monitor and support customer service operation process development projects.
4. Troubleshoot and report system issues.
5. Manage continuous communication with the APAC Customer Service Operation team regarding processes and procedures.
6. Create internal documentation for the Customer Service Operation team.
7. Assist in meeting management including scheduling, taking meeting minutes, and following up on action items.
8. Provide regional support for inquiries regarding customer service operation processes.

1. Experience in customer operations, systems development, or IT.
2. Experience with process documentation and activity coordination.
3. Experience working with multiple countries and cross-functional teams.

1. Ability to manage multiple tasks and competing priorities in a fast-paced environment.
2. Proficiency in SAP and Dynamics is advantageous.
3. Strong problem-solving and negotiation skills.
4. Excellent communication skills and a customer-oriented approach.
5. Self-motivated with a focus on results and innovation.

Candidates should have experience in customer operations, systems development, or IT, with a background in process documentation and activity coordination.

Kering Eyewear offers a stimulating and fulfilling workplace environment with opportunities for learning and growth, emphasizing talent development and internal mobility.

Kering Eyewear fosters a diverse and inclusive workplace culture, valuing diversity in all its forms. The company promotes leadership skills and supports employees in reaching their full potential, encouraging innovation and adaptability in a rapidly changing world.