Kendo Retail Operations Specialist

Kendo Holdings, Inc., a San Francisco-based beauty brand developer and wholesaler, operates under the prestigious LVMH Moët Hennessy - Louis Vuitton umbrella, the world's largest luxury group. Kendo is renowned for its creativity and innovation in next-generation beauty product development, with a portfolio that includes brands such as Ole Henriksen, Fenty Beauty, Fenty Skin, and Fenty Hair by Rihanna.

1. Conduct regular store visits and audits to evaluate visual merchandising, hygiene, tester maintenance, and promotional compliance.
2. Partner with Boots in-store management to ensure consistent execution of brand standards and operational excellence.
3. Monitor and report on stock levels, identifying risks and ensuring replenishment is actioned.
4. Track promotional activity, show materials, and offers to ensure timely execution and compliance.
5. Provide photo reporting and documentation to support standards monitoring and field communication.
6. Highlight and follow up on visual merchandising issues, collaborating with internal VM teams where required.
7. Build and maintain strong relationships with store management teams to drive collaboration and accountability for brand standards.
8. Track sales performance and report trends, opportunities, and challenges.
9. Maintain competitor awareness and provide insight on market execution and promotional activity.
10. Support in managing gratis allocations and ensuring appropriate use across locations.
11. Coach and inspire Boots BBS team to increase their brand knowledge, skills, and retail sales performance.
12. Support the Field Team with delivering inspirational in-store training sessions that motivate and inspire brand love and awareness.
13. Travel regularly to multiple Boots store locations to provide operational support and maintain consistent brand presence.
14. Flexibly manage time across high-priority doors based on business needs, store performance, and promotional calendar.
15. Work within company travel and expense budgets, following established guidelines and procedures.
16. Maintain excellent communication with field sales partners, store management, and training department through the use of sales reports and regular updates on all activity at store level.

1. Counter Management or Assistant Business Management experience, ideally within the beauty industry.
2. Highly organized with strong attention to detail and accuracy in reporting.
3. Comfortable working autonomously across multiple locations with strong time management.
4. Clear, confident communicator with the ability to build strong relationships with store teams and internal partners.
5. Proficient in Microsoft Office tools (Word, Excel, Outlook & PowerPoint).
6. Makeup artistry skills would be an advantage.
7. A good understanding and awareness of all social media platforms.
8. Ability to create/edit video content would be an advantage.
9. Ability to travel frequently, with some overnight stays as required.

1. Operational excellence in retail environments
2. Visual merchandising
3. Stock monitoring and replenishment
4. Promotional compliance
5. Relationship management
6. Sales performance tracking
7. Competitor analysis
8. Training and coaching
9. Time management
10. Communication

Minimum of 3 years in counter management or assistant business management, preferably within the beauty industry.

The role offers the opportunity to work within a dynamic and innovative company under the LVMH umbrella, with prospects for career advancement and development.

Kendo fosters a culture of creativity and innovation, emphasizing collaboration and excellence in the beauty industry. As part of the LVMH group, it upholds the highest standards of luxury and quality, offering an inspiring environment for professional growth.