Jaeger LeCoultre CRM Project Manager

Jaeger-LeCoultre, a distinguished name in the luxury watchmaking industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Richemont Group, Jaeger-LeCoultre benefits from the extensive resources and global presence of one of the world's leading luxury goods conglomerates. The brand is committed to creating exceptional client experiences and fostering a culture of excellence and creativity.

1. Develop and execute long-term client engagement strategies to drive acquisition, loyalty, and maximize client lifetime value.
2. Collaborate with internal stakeholders across various departments to design personalized 360° client journeys.
3. Identify and implement innovative opportunities to enhance client engagement and loyalty.
4. Define audience segmentation and prioritization strategies for optimized campaign effectiveness.
5. Orchestrate personalized interactions across online and offline channels.
6. Partner with regional teams to validate and incorporate specific campaign requirements.
7. Ensure consistent application of strategic frameworks across marketing teams and regions.
8. Coordinate with external agencies for testing and execution of omnichannel campaigns.
9. Manage expectations and communication between HQ, markets, and agencies.
10. Analyze engagement, conversion, and repurchase patterns to monitor performance.
11. Develop and implement a robust test-and-learn strategy.
12. Serve as a central point of contact for change requests and marketing automation platform recommendations.
13. Collaborate with group stakeholders to optimize journey strategies and maintain data integrity.

1. 5-8 years of experience in CRM, client engagement strategies, and project management within the luxury industry.
2. Strong understanding of luxury market dynamics, client expectations, and brand values.

1. Excellent communication, interpersonal, and presentation skills.
2. Analytical and problem-solving skills with a data-driven approach.
3. Proficiency in Salesforce or other CRM platforms.

5-8 years of proven experience in CRM, client engagement strategies, and project management, preferably within the premium or luxury industry.

A bachelor's degree in marketing, business, or a related field is required.

The position offers a comprehensive benefits package, including opportunities for professional development and growth within the prestigious Richemont Group.

Jaeger-LeCoultre fosters a collaborative and innovative work environment, where creativity and excellence are at the forefront. Employees are encouraged to contribute to the brand's legacy of luxury and innovation, supported by the global resources of the Richemont Group.