Guerlain Regional Client Engagement Intern

Guerlain, a prestigious name in the luxury perfumes and cosmetics sector, is part of the esteemed LVMH Group, renowned for its dedication to excellence and innovation. As an employer, Guerlain offers a dynamic and enriching environment, fostering creativity and professional growth within the luxury industry.

1. Collect, manage, and organize client data from various sources, including CRM systems, market feedback, and post-event evaluations.
2. Conduct in-depth analysis of client data to identify key trends, customer segments, and opportunities for targeted marketing campaigns.
3. Develop and maintain reports to track key client engagement metrics and provide insights to markets using Power BI dashboards.
4. Assist in gathering and consolidating competitor analysis reports, focusing on clienteling strategies and best practices.
5. Monitor industry trends and best practices related to client development and engagement.
6. Support the development and implementation of personalized communication strategies based on client data and preferences.
7. Assist in the creation of targeted marketing campaigns and initiatives to enhance client engagement and drive sales, including event coordination for regional initiatives.
8. Prepare and present reports summarizing key findings and recommendations to APAC markets.
9. Communicate effectively with markets and stakeholders to ensure alignment on client development strategies.
10. Support the Regional High Clienteling Manager in liaising with markets to ensure clear and accurate tracking of top client growth in the database.
11. Assist in the maintenance of client engagement tools and platforms, ensuring data accuracy and integrity.
12. Support regional retail team-led events and top client gifting strategies, guidelines, and execution for the region.

1. Client Relationship Management (CRM)
2. Data Analysis
3. Salesforce
4. Power BI
5. Market Research
6. Event Coordination
7. Communication (Written & Verbal)
8. Microsoft Office Suite (Excel, PowerPoint, Word)

Beginner level experience in client engagement or related fields.

The internship offers a hybrid working mode, providing flexibility and exposure to the luxury fashion industry.

Guerlain fosters a culture of innovation and excellence, encouraging creativity and professional development. The company values collaboration and a client-centric approach, ensuring a supportive and dynamic workplace environment.