Gucci Video Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering creativity and innovation, offering a dynamic environment where employees can thrive and contribute to the brand's legacy of excellence.

1. Provide video chat services to online clients, managing daily operations and efficiently addressing client inquiries to meet expectations.
2. Complete video chat appointments and follow up with clients for further communication.
3. Achieve key performance indicators such as abandon rate, satisfaction rate, and individual and team video chat sales targets.
4. Independently conduct 1-to-N live-streaming sessions, including script preparation and coordination.
5. Promote video chat services and conduct clienteling activities through CRM outreach.
6. Create mix-and-match photos and styling suggestions for clients and client advisors.
7. Ensure video room stock safety, including daily stock checks, product status assessments, and visual merchandising maintenance.
8. Build long-term relationships with clients to enhance loyalty and foster Very Important Guests (VIGs).
9. Sort relevant information and complete dedicated reports.
10. Collaborate closely with the service team to ensure smooth video chat service operations.
11. Collect client feedback and report to the line manager.

1. Minimum 2 years of experience as a client advisor or in a sales-related role.
2. Bachelor's degree is a plus.

1. Excellent presentation skills before the camera.
2. Passionate about sales and a collaborative team player.
3. Deep understanding of luxury customers, their needs, and expectations.
4. Ability to work under tight deadlines, multitask, and demonstrate proactive problem-solving abilities.
5. Fluent in Mandarin.
6. Well-organized with logical thinking.
7. Good appearance and voice.

Minimum 2 years of experience in client advisory or sales-related roles.

Bachelor's degree is a plus.

Gucci offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Gucci's workplace culture emphasizes creativity, innovation, and collaboration. Employees are encouraged to express their individuality and contribute to the brand's legacy of excellence. The company values diversity and fosters an inclusive environment where every team member can thrive.