Gucci Store Director

Gucci, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative design and exceptional craftsmanship, Gucci offers a dynamic and inclusive workplace where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that all employees can thrive and contribute to the brand's legacy of luxury and innovation.

1. Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
2. Analyze monthly store performance and report on current trends, including competitor performance.
3. Demonstrate sales leadership by engaging with top clients on the sales floor, ensuring the highest level of customer service.
4. Manage stock levels through direct communication with key business departments to maximize full price selling and align with new product launches.
5. Train and communicate current collection knowledge to all associates, ensuring the team is fully educated on brand pillars and season strategy.
6. Communicate company set KPIs and develop strategies to ensure performance standards are met.
7. Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment.
8. Lead the team to establish relationships and propose local events to promote high client attendance and strong sales results.
9. Proactively follow current competitors and fashion trends, industry news, and new innovations in technology.
10. Conduct monthly coaching sessions with associates to review performance and provide feedback.
11. Oversee performance check-in process for all store employees and establish goals.
12. Attract, recruit, and retain a high-performing team and build a talent pipeline.
13. Ensure a consistent and branded onboarding experience for all new hires.
14. Manage staff resources and scheduling to effectively drive sales and ensure elevated customer service.
15. Partner with Market Director and Human Resources for all employee relations issues.
16. Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high potential clients.
17. Promote brand awareness and capture competitive market share through community outreach and company-sponsored events.
18. Lead the team in executing superior customer service and after-sales experience.
19. Ensure development and execution of company CRM initiatives.
20. Monitor monthly CRM database reporting to capture meaningful customer data.
21. Collaborate with Operations, Human Resources, Loss Prevention, etc., while adhering to company policies and procedures.
22. Monitor store expenses and maintain store operating budget.
23. Ensure timely submission of accounts payable invoices and cash disbursement policies.
24. Comply with all Loss Prevention audits and inventory reconciliations.
25. Oversee processing of daily merchandise requests and shipments.
26. Provide accurate monthly schedules and timely submission of payroll records.
27. Support and maintain visual merchandising standards set by headquarters.
28. Maintain organization of company assets per guidelines.
29. Maintain the borrow log and consignment program.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. Ability to analyze selling reports and identify business trends.
4. Proven ability to drive positive customer experiences.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills.
9. Passion for the Fashion Industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.
11. Proper work authorization to work in the United States.

1. Sales leadership and customer engagement
2. Stock management and product launch alignment
3. Team training and strategy communication
4. KPI communication and performance strategy development
5. Business action plan development
6. Relationship building and event proposal
7. Competitor and trend analysis
8. Performance coaching and feedback provision
9. Talent attraction and retention
10. Onboarding and staff resource management
11. Client strategy utilization
12. Brand awareness and market share capture
13. Customer service execution
14. CRM initiative development and execution
15. Expense monitoring and budget maintenance
16. Policy adherence and audit compliance
17. Visual merchandising support

A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $112,500 USD to $125,000 USD. Eligible employees may also participate in an employee benefits program and an incentive program.

Benefits include medical, dental, vision, paid time off (PTO), and 401K.

Gucci fosters a culture of inclusivity and accessibility, encouraging creativity and excellence. The workplace environment is dynamic, with a focus on breaking new ground in the fashion world and beyond. Employees are empowered to express themselves and contribute to the brand's legacy.