Gucci Senior Client Advisor

Gucci, a prestigious name in luxury fashion, operates under the umbrella of Kering, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and professional growth, making it an ideal place for those passionate about fashion and luxury retail.

1. Supervise and guide Client Advisors to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the onboarding and training of Client Advisors, ensuring alignment with brand initiatives.
4. Deliver exceptional client service, acting as a role model and brand ambassador.
5. Drive individual KPI goals by ensuring superior customer service and sales quality.
6. Manage floor leadership duties, including opening/closing the store and organizing staff coverage.
7. Maintain visual merchandising standards in line with Gucci's guidelines.
8. Address and resolve client issues as the first point of contact in the absence of management.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to enhance customer experiences and build loyalty.
4. Ability to manage multiple priorities in a fast-paced environment.
5. Proficiency in Microsoft Office Suite.
6. Strong business acumen and industry awareness.
7. Excellent verbal and written communication skills.
8. Passion for the fashion industry.
9. Flexibility to work retail hours, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI management
4. Effective communication
5. Problem-solving and conflict resolution
6. Time management and multitasking
7. Visual merchandising
8. Networking and relationship building

Previous experience in sales management within retail, luxury retail, or a service-oriented industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, alongside opportunities for professional development and career advancement.

Gucci fosters a culture of creativity, inclusivity, and innovation. Employees are encouraged to express their individuality and contribute to the brand's legacy of excellence. The work environment is collaborative and fast-paced, with a focus on personal growth and community engagement.