Gucci Senior Client Advisor

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to fashion and luxury. As a part of Kering, Gucci benefits from the conglomerate's extensive resources and commitment to sustainability, creativity, and inclusivity. Gucci offers a dynamic work environment where employees are encouraged to express their individuality while contributing to the brand's legacy of excellence.

1. Provide supervision and guidance to Client Advisors on the sales floor to ensure high performance and customer-centric service.
2. Collaborate with the Team Manager for real-time coaching to meet business and product category objectives.
3. Assist in the professional development and growth of team members.
4. Ensure a consistent onboarding experience for Client Advisors and facilitate training aligned with brand initiatives.
5. Act as a role model by delivering exceptional client service and embodying the Gucci brand values.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients through community networking and act as a Brand Ambassador.
8. Drive individual KPI goals by maintaining high standards of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and managing coverage during breaks.
10. Maintain visual merchandising standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving challenging client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to enhance customer experiences and build loyalty.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills.
8. Strong organizational skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI management
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Networking and client attraction
7. Visual merchandising
8. Operational management

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary is $19.00 USD/hour. Eligible employees may participate in an employee benefits program and an incentive program.

Benefits include medical, dental, vision, paid time off (PTO), and 401K.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their creativity and individuality. The brand values a client-centric approach and promotes a collaborative working environment that is flat, connected, and fast-paced. Gucci is committed to providing reasonable accommodations to ensure all employees can thrive.