Gucci Senior Client Advisor

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering a dynamic work environment where creativity and excellence are celebrated.

1. Supervise and guide Client Advisors to achieve high performance through customer-centric approaches.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Facilitate the development and growth of team members.
4. Ensure a consistent onboarding experience for Client Advisors and conduct training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate extensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring superior customer service and sales quality.
9. Perform floor leadership duties including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Product knowledge
4. Networking and relationship building
5. Sales and KPI achievement
6. Operational management
7. Problem-solving and conflict resolution

Candidates should have prior experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Additional compensation may include commissions for eligible employees, subject to any then in-effect commission program.

Eligible employees may participate in an employee benefits program including medical, dental, vision, paid time off (PTO), and a 401K plan.

Gucci fosters a culture of inclusivity and accessibility, encouraging a community of passionate individuals united by the desire to innovate and break new ground in the fashion industry. The workplace is dynamic, supportive, and committed to personal and professional growth.