Gucci Senior Client Advisor

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. The brand is renowned for its innovative designs and commitment to excellence. Gucci offers a dynamic and inclusive work environment where creativity and individuality are celebrated. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication.

1. Supervise and guide Client Advisors to achieve high sales performance and customer satisfaction.
2. Collaborate with the Team Manager to provide real-time coaching and feedback.
3. Assist in team development and growth initiatives.
4. Ensure a consistent onboarding experience and facilitate training for Client Advisors.
5. Deliver exceptional client service and act as a brand ambassador.
6. Exceed individual KPI goals through superior customer service and sales quality.
7. Perform floor leadership duties, including opening/closing the store and managing coverage.
8. Maintain visual display standards in accordance with Gucci guidelines.
9. Support daily store operations in the absence of management.
10. Address and resolve client issues as the first point of contact.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to enhance customer experiences and build loyalty.
4. Capability to manage competing priorities in a fast-paced environment.
5. Proficiency in Microsoft Office applications.
6. Strong business acumen and industry awareness.
7. Excellent verbal and written communication skills.
8. Passion for the fashion industry.
9. Flexibility to work retail hours, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance management
4. Effective communication
5. Organizational skills
6. Problem-solving
7. Brand representation and networking

A minimum of 3-5 years in a sales management role within retail or luxury retail environments, demonstrating a track record of driving sales and enhancing customer experiences.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within a global luxury brand.

Gucci fosters a culture of inclusivity, creativity, and innovation. Employees are encouraged to express their individuality and contribute to a collaborative environment where everyone is seen as an owner. The brand values continuous learning and development, empowering its team to achieve their full potential.