Gucci Senior Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the illustrious Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional quality, Gucci offers a dynamic and inclusive work environment where creativity and excellence are celebrated. Employees are empowered to contribute to the brand's legacy of luxury and innovation.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and surpass individual KPI goals by maintaining the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and organizing coverage during breaks.
10. Maintain the visual display of all products in accordance with Gucci visual standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Relationship-building skills with both external and internal clients.
2. Leadership and team development.
3. Customer service excellence.
4. Product knowledge and brand representation.
5. Problem-solving and conflict resolution.
6. Time management and multitasking.
7. Networking and community engagement.

Sales management experience in retail, luxury retail, or service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations to assist with any part of the application and interview process. Employees are part of a community united by a passion for innovation and excellence in the fashion industry.

Gucci fosters a vibrant and inclusive workplace culture where creativity, innovation, and excellence are at the forefront. Employees are encouraged to express themselves and contribute to the brand's legacy while being supported in their professional growth and development.